Telecoms is said to be the fourth most expensive variable cost in an operations P&L
Callmanager Online is an effective, easy to use telephone management tool that’s puts you in control by giving you access to your telephone call traffic reports through the convenient resource of the World Wide Web.
Our in-house site based equipment, collects the call traffic data from either your PABX, Centrex or IP Telephony system and sends the records overnight to the processing centre where it is merged with your specific company tariff rates and extension structure. The data is then placed on the password secured website
Reports on extension usage, destination analysis, high cost calls, frequently dialled numbers and much more can be produced in accordance with the reporting criteria you have selected.
This guide has been produced to give an introduction to the reports available on a website. This booklet contains instructions on how to produce certain reports along with samples of The standard reports available.
Various types of reports can be produced using Callmanager Online including, Incoming, Outgoing, Abandoned, Destination, Extension, Departmental, Operator, Switchboard, Trunk, Trunk Utilisation and Ring Response. Some report creations may be restricted due to the type of PABX in use. Therefore the reports available will be dependent on the type of information the PABX is capable of producing. Contact Intelesis for a list of PABX’s and the reports available for each.
All reports can be configured to suit your needs dependant on the fields you select. The information can also be presented in different forms including graphics.
Due to the volume of reports that can be produced, we are unable to illustrate all the reports available from Callmanager Online.
The filtering / Option page is the introductory page used when selecting the criteria you wish to use for each report. This page will be similar for each type of report.
We provide a feed into your current telephone system (most IP and TDM based switches can be supported. This powerful web based billing analysis can moniot single or multi-site environments.
There is a one off capital investment which is based on the number of extensions, but typically starts at £699.00 for under 100 individual extensions.
There is also an annual management charge which allows end users to report as many telephone based queries to the helpdesk and automatic uploading of any carrier tariff changes.